Brunel Executive Cars (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, make a booking, request a quotation, contact us or use our private hire, executive chauffeur and airport transfer services.
We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended or replaced from time to time.
By using our website or services, you acknowledge that you have had the opportunity to read this Privacy Policy. We will process your personal information on an appropriate lawful basis, as explained below.
Brunel Executive Cars provides executive chauffeur services, private hire journeys, airport transfers and related transport services.
For the purposes of applicable data protection legislation, Brunel Executive Cars is responsible for determining how and why your personal information is processed, where we act as the data controller.
Contact details
Brunel Executive Cars
Website: https://brunelexecutivecars.co.uk/
Email: info@brunelexecutivecars.co.uk
Telephone: 0117 422 9222
Depending on how you interact with us, we may collect the following categories of personal information.
This may include:
Full name.
Telephone number and email address.
Pickup and destination addresses.
Booking date and pickup time.
Passenger numbers and luggage requirements.
Flight numbers and airport arrival information.
Special instructions or reasonable adjustments relevant to your journey.
Booking references and communications with our office.
Please avoid including sensitive personal information unless it is necessary for us to arrange your journey.
Where you pay for our services, we may process information relating to your payment, including transaction references, payment status, amounts paid and billing details.
Where payments are processed through a third-party payment provider, that provider may collect and process your payment card details in accordance with its own privacy and security arrangements.
We do not intentionally store full payment card details unless this is expressly required for a lawful purpose and handled through appropriate security arrangements.
When you visit our website, we or our website and analytics providers may collect technical information, where applicable, including:
Internet Protocol (IP) address.
Browser type and device information.
Operating system.
Pages visited and interactions with our website.
Dates, times and duration of website visits.
Referring websites and basic diagnostic information.
Cookies and similar technologies may also collect information about how you use our website. Please see the Cookies section below.
We may retain information you provide when you contact us by telephone, email, website form or other communication channels.
This may include quotation requests, booking amendments, complaints, feedback and information necessary to resolve an enquiry.
Telephone calls may be recorded for training, quality assurance, security or complaint-handling purposes where applicable and lawful.
We use your personal information for the following purposes:
Managing bookings: To accept, arrange, amend and administer your journeys.
Providing transport services: To communicate pickup details, coordinate drivers and subcontractors, and provide your requested service.
Airport transfers: To use flight information for arrival monitoring where available and relevant to your booking.
Payments and accounts: To process payments, issue receipts, manage refunds and maintain transaction records.
Customer support: To answer enquiries, investigate complaints and respond to requests.
Business administration: To maintain booking records, manage our operations and meet accounting and legal obligations.
Website improvement: To understand website performance and improve usability, where the relevant data collection is lawful.
Security and fraud prevention: To protect customers, drivers, our business and our systems.
Legal matters: To establish, exercise or defend legal claims and respond to lawful requests from competent authorities.
We will only use personal information for purposes that are compatible with the reason it was collected or where another lawful basis permits the processing.
Under UK data protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on the following bases:
Performance of a contract: Where processing is necessary to provide a quotation, manage a booking or deliver the transport service you have requested.
Legitimate interests: Where we have a legitimate business need, such as maintaining service quality, managing customer relationships, securing our systems or handling complaints, provided that your rights and interests do not override those interests.
Legal obligation: Where processing is necessary to comply with applicable legal, tax, accounting, licensing or regulatory requirements.
Consent: Where consent is required, for example for certain non-essential cookies or direct marketing communications.
Legal claims: Where processing is necessary to establish, exercise or defend legal claims, subject to applicable law.
We will explain or identify the relevant lawful basis where required by law.
We do not sell your personal information to third parties.
We may share relevant personal information with the following categories of recipients where necessary and lawful:
We may share the information required to complete your journey with our drivers, authorised partner operators and subcontractors. This may include your name, contact number, pickup location, destination, flight details and relevant journey instructions.
We aim to share only the information necessary to fulfil the booking.
We may use third-party providers for payment processing, website hosting, booking management, email communications, analytics, IT support and other business functions.
These providers may process personal information on our behalf or, where applicable, act as separate controllers under their own privacy policies.
We may disclose information to our accountants, insurers, legal advisers, regulators, law enforcement agencies or public authorities where necessary for legitimate business purposes, compliance with legal obligations or the establishment, exercise or defence of legal claims.
If our business is sold, restructured or transferred, relevant personal information may be shared with the parties involved, subject to appropriate safeguards and applicable data protection law.
Some of our service providers may store or process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable data protection law. Depending on the destination and circumstances, this may involve an adequacy decision, approved contractual safeguards or another lawful transfer mechanism.
You may contact us for further information about relevant safeguards where applicable.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, resolving disputes, maintaining appropriate records and meeting legal obligations.
Retention periods may vary depending on the type of information and the circumstances.
For example:
Booking and journey records may be retained for operational, accounting, insurance and legal purposes.
Payment and financial records may be retained for the period required by applicable tax and accounting rules.
Complaints and correspondence may be retained for as long as necessary to resolve the matter and address any related legal claims.
Website analytics information may be retained according to the settings and retention periods of the relevant analytics service.
When information is no longer required, we will take reasonable steps to delete it or anonymise it securely, unless we are legally required or otherwise permitted to retain it.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
Depending on the systems used, these measures may include access controls, secure hosting, restricted staff access, appropriate backups and security procedures.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
If a personal data breach occurs, we will take appropriate steps to investigate and respond to it, including notifying affected individuals or the relevant regulator where required by law.
Subject to applicable law and certain exemptions, you may have the right to:
Access: Request a copy of the personal information we hold about you.
Rectification: Ask us to correct inaccurate or incomplete information.
Erasure: Request deletion of your personal information where the legal conditions for erasure are met.
Restriction: Ask us to restrict how we process your information in certain circumstances.
Objection: Object to processing based on legitimate interests or to direct marketing.
Data portability: Request certain information in a structured, commonly used and machine-readable format where the right applies.
Withdraw consent: Withdraw consent at any time where we rely on consent. This will not affect the lawfulness of processing carried out before withdrawal.
Complain to a regulator: Raise concerns with the Information Commissioner’s Office (ICO).
These rights are subject to legal conditions and exemptions. For example, we may need to retain certain information to comply with legal obligations or establish, exercise or defend legal claims.
To exercise your rights, please contact us using the details in Section 2. We may need to verify your identity before responding.
Our website may use cookies and similar technologies to support essential website functions, remember preferences, analyse website traffic or provide other functionality.
Where consent is required, we will seek your consent before placing non-essential cookies or using similar technologies. You can manage your preferences through the cookie controls provided on our website, where available.
You may also be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features.
The specific cookies used will depend on the website platform and any third-party services integrated into it.
We may contact existing or prospective customers about our services where permitted by applicable marketing and privacy laws.
Where consent is required, we will obtain it before sending marketing communications. Where we rely on another lawful permission, we will ensure that the applicable conditions are met.
You can opt out of marketing emails by using the unsubscribe facility, where available, or by contacting us directly.
We may continue to send essential service communications relating to your booking, payments, journey arrangements or customer enquiries even if you opt out of marketing.
Our services may be booked for journeys involving children. Booking information about children should generally be provided by a parent, guardian or responsible adult where appropriate.
We collect and use children’s personal information only to the extent necessary to arrange and provide the requested service, meet applicable legal requirements or protect passenger safety.
Please contact us if you believe that personal information relating to a child has been provided to us unnecessarily or handled incorrectly.
Our website may contain links to third-party websites or services, such as payment providers, review platforms or other business partners.
We are not responsible for the privacy practices of websites or services that we do not control. We recommend reviewing their privacy policies before providing personal information directly to them.
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers or legal requirements.
Any revised version will be published on this page with an updated “Last updated” date.
Where required by law, we will take additional steps to notify you of significant changes.
The version in force when you interact with us explains our current data-handling practices. We will not retrospectively change the lawful basis for processing simply by updating this policy.
If you have any questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your personal information is handled, please contact:
Brunel Executive Cars
Website: https://brunelexecutivecars.co.uk/
Email: info@brunelexecutivecars.co.uk
Telephone: 0117 422 9222
If you are unhappy with our response, you may complain to the UK Information Commissioner’s Office (ICO) through its official website: https://ico.org.uk/
Brunel Executive Cars
Committed to protecting your privacy and handling your personal
information responsibly.
Last updated: 21 October 2026